Client’s Workforce Challenges
- Low and shrinking margins
- Unsustainable labor model
- High employee turnover
- Long payer processing and wait times
CognitiveHealth’s iCANTM Automation Solution
- Powerful Al platform that combines agent technology, machine learning and natural language processing
- Proprietary rules engine
- Expansive payer connectivity
- Dashboards for reporting and tracking
iCANTM RCM Workforce Modules Implementation
- Cash reconciliation and posting
- Correspondence management
- Eligibility verification
- Prior-authorization
- Claims profiling and management
- Appeals, Document submission
- Charge capture
- Patient estimates
RESULTS
- Achieved labor savings of 30-40% in AI-based RCM functions in just 12 weeks
BUSINESS VALUE DELIVERED
- Reduced 63-day backlog in processing payer correspondence
- 100% reduction in month-end overtime payouts
- Immediate availability of cash on hand for CFO
- Actionable insights based on claim reconciliation
- Reduced human errors
- Improved satisfaction for all stakeholders – patients, provider and employees
“In the 15 months of collaboration with the CognitiveHealth team we have successfully implemented automation in the areas of cash posting, reconciliation and correspondence work. We are pleased with the early results and continuing to expand our partnership with CognitiveHealth.”



VP, Financial Services
3000+ bed academic health system
3000+ bed academic health system